General Terms and Conditions

1. Introductory provisions

These general terms and conditions govern the relationship between the provider, David Hilbert, company registration number 29712700, operator of Hotelové Závady, and the customer in the provision of the Hotelové Závady web application.

The application is used to report, record, assign and evaluate operational issues, repairs and maintenance in hotels, hospitals, schools, manufacturing and logistics sites, sports facilities and other buildings and facilities.

These terms are intended primarily for businesses, organisations and operators of buildings and facilities. If a consumer orders the service, the applicable mandatory provisions of the Civil Code and consumer protection legislation apply.

2. Provider identification and contact details

• Provider: David Hilbert, company registration number 29712700, operator of Hotelové Závady
• Registered address: Příčná 671, 788 15 Velké Losiny
• Email: kontakt@hotelovezavady.cz
• Telephone: +420 728 060 979
• The email address above is the contact point for orders, support, complaints and the exercise of rights.

3. Orders and conclusion of the contract

The customer may express interest through the contact form, email, telephone or another agreed means of communication. Submitting the form is an enquiry and does not automatically create a paid contract.

The contract is concluded when the customer accepts the provider’s offer, or otherwise demonstrably agrees to the scope of the service, price and terms of cooperation.

By agreement, one month of free application testing may be provided, for example at a selected hotel. The scope and conditions of the pilot trial are agreed in advance.

4. Price and payment terms

The specific price is set in advance in an individual offer based on the scope and needs of the operation and confirmed by the customer. The offer also specifies the applicable tax and payment terms.

Payment is made against an invoice issued by the provider. The customer does not pay online by card through this website.

The offer takes account of the buildings, operational needs and agreed scope of cooperation. The subscription, implementation, any custom modifications and support are priced separately in the offer.

5. Service provision and availability

The provider normally makes the application available through web access. The customer’s employees use the application through a web browser unless otherwise agreed.

The provider makes reasonable efforts to ensure the availability and security of the service. Short interruptions may occur, particularly during maintenance, updates, infrastructure outages or events of force majeure.

The customer is responsible for the accuracy of the information supplied, for managing user access within their organisation and for ensuring that only authorised users use the application.

6. Customer rights and obligations

• The customer uses the application in accordance with the contract, the law and good morals.
• The customer must not allow unauthorised persons to access the application or attempt to compromise its security.
• The customer is responsible for the content they enter into the application, particularly photographs, issue descriptions, employees’ personal data and operational information.
• The customer must inform their employees and other users about the processing of personal data to the extent that the customer acts as a controller of that data.

7. Liability and complaints

Service defects, questions and complaints may be reported by email to the provider’s contact address. The provider aims to respond without undue delay.

The provider is not liable for damage caused by incorrect use of the application, entry of incorrect data, unavailability of the customer’s internet connection or a breach of the customer’s obligations.

The application supports operational issue records; it does not replace an expert technical assessment, inspection, occupational health and safety procedures or the statutory obligations of a building or facility operator.

8. Personal data protection

Information about personal data processing, legal bases, retention periods and data subject rights is provided in the Privacy Policy.

If the customer processes the personal data of employees or guests in the application, the customer may be the controller of that data and the provider may act as a processor. The details should be governed by a separate data processing agreement.

9. Ending cooperation

Unless otherwise agreed, the customer may end cooperation under the conditions set out in the specific offer or contract.

After cooperation ends, the provider disables paid features and, as agreed, allows data to be exported or deleted unless a statutory reason requires further retention.

10. Final provisions

These terms are governed by the law of the Czech Republic. The parties will seek to resolve any dispute amicably in the first instance.

The provider may make reasonable changes to the terms, particularly following changes to the service, commercial terms, legislation or operating conditions. The current version is available on this website.