01
Report an issue
Select the building, room, issue type, priority and assignee, then attach a photo directly from the phone.
For hotels, guesthouses and wellness centresNo more lost paper notes.
No more lost paper notes.
Hotel maintenance sorted.
A housekeeper finds an issue, writes a note, the note disappears. Maintenance knows nothing. The guest complains on Booking.com. Sound familiar? That's exactly what we solve.
Application preview
Product in action
Works for everyone on your team
Hotel Owner / Manager
I have a full overview of all issues and maintenance costs. I know where the problems are before guests start complaining.
Receptionist
I see in real time which rooms are blocked. No phone calls, no guessing — just a clear overview.
Housekeeper
I report an issue with one photo from my phone, right from the room. No paper notes, no walking to reception.
Maintenance
I get a notification on my phone. I know exactly what, where and with what priority to fix. Nothing slips through.
See what the app looks like
Clean, intuitive design. No lengthy training needed — everyone understands it at first glance.
Swipe for the next preview · Tap an image to zoom
Everything maintenance and reception need
Simple tools designed specifically for hotel operations. No complex manuals, immediate use.
Quick reporting with photo
A housekeeper just snaps a photo of the issue, adds room number and sends it. Maintenance immediately knows what and where to fix.
Clear issue tracking
Maintenance sees priorities. They know exactly where to go and what tools to bring. No more running around.
Real-time communication
Task assignment, comments and automatic notifications. Reception knows instantly when a room can be sold.
Records and history
Complete record of every repair. Easily find out how often the AC in room 104 breaks.
Time tracking and SLA
Track how fast issues are resolved. Detect operational bottlenecks before guests do.
Statistics and reports
Managerial overview. How much maintenance costs monthly and which equipment needs replacement.
How it works from report to repair
No calls, no paperwork. Everyone knows what to do — in real time.
01
Housekeeper reports issue
While cleaning, they notice a leaking tap. They pull out their phone, click 'New issue', select room 205, and add a photo.
02
Manager assigns the issue
The issue appears instantly in the dashboard with the priority already set by the reporter. The manager assigns it to a specific maintenance worker with one click — or it's visible to everyone in the shared open pool.
03
Reception is informed
Reception sees room 205 is blocked in the system. They don't need to call anyone.
04
Repaired and logged
Maintenance finishes repair, marks as 'Resolved'. Housekeeper or reception gets a signal that room is ready.
Results you will feel immediately
100%
Substitutability
All data is in the system, not in one person's head.
-40%
Extra time
Fewer calls and trips to reception for information.
Zero
Lost requests
No more paper notes that can get lost.
Higher
Guest satisfaction
Issues resolved before guests even notice.
Transparent pricing, no surprises
Try the app completely free for 14 days. You only pay after the trial, with no commitment.
Start
For guesthouses and small hotels up to 30 rooms
€99/ month
- Unlimited issue reporting
- Photos with every issue
- Task assignment
- Push notifications
- Mobile access (web)
- Unlimited users
Most popular
Standard
For hotels with 31+ rooms, chains and properties with specific requirements
From €159/ month
- Everything in Start
- Statistics, reports & resolution time tracking
- CSV data export
- Number of buildings / properties tailored to your needs
- Custom integrations (PMS, API)
- Tailored onboarding, training & priority support (SLA available)
Prices exclude VAT.
Every property is different. We tailor Standard to your number of buildings, required integrations and rollout needs.
Email us for a tailored quoteFrequently asked questions
A staff member picks the building and room on their phone, selects the issue type and priority, attaches a photo and sends it. It takes seconds, right where the problem is. The technician gets a notification and knows in advance where to go and what to bring.
Reception, housekeeping, maintenance and management. Each role sees what it needs: housekeepers report issues, technicians get a work list ordered by priority, managers follow open issues and analytics, and an administrator manages users and their roles.
That is exactly what it is for. Every issue has its own record with a status, an owner and a history, so nothing gets lost in a chat thread or on a note at the front desk. The next shift sees the same state without calling anyone.
Yes. Every repair carries its history, resolution time and the person responsible. The overview shows recurring failures, problematic rooms and average repair times — a solid basis for preventive maintenance and for planning equipment investment.
Deployment takes approximately 1 day, staff training also approximately 1 day. No IT department or technical knowledge required — we'll handle everything together.
No. The app runs in a web browser on any phone or computer — just click a link. No downloads, no updates.
Simply choose the plan that best suits your property and we'll send you an invoice. If you don't want to continue, just let us know — we'll delete your data and charge nothing.
Operations without lost requests
Hotel maintenance software for issue reporting and repair tracking
Hotelové Závady helps teams that currently manage repairs through paper notes, calls, WhatsApp messages or reception desk reminders. Every issue is stored in one place, searchable and assigned to the right person.
Hotel issue reporting
Housekeeping, reception or management can report an issue from a phone in seconds. Photo, room, priority and description go straight into the system.
Repair records and maintenance history
Every repair has a status, owner and history. You can find recurring failures, problematic rooms and average resolution times.
Ticketing for guest accommodation
A simple hotel helpdesk without complicated installation. It fits small guesthouses, mid-size hotels, wellness centres and multi-building operations.
Clear view for reception, managers and technicians
Reception knows which room is blocked, managers see priorities and technicians have a clear work queue. Fewer calls, fewer misunderstandings, fewer forgotten repairs.
If you are looking for hotel defect management, maintenance tracking or digital repair reporting, Hotelové Závady is built for everyday accommodation operations.
Have a question or want to see a demo?
Leave us your email and we'll get back to you right away. We're happy to answer everything you need to know.
We use necessary cookies and basic analytics to improve the website and measure interest in the service. More about cookies